The right help, without searching the whole website.
Track a shipment, contact a branch, prepare a pickup, send an inquiry or register a service issue from one clear support page.
Customer tools and support resources
These are separate paths because a live shipment, new quotation, branch question and service complaint need different information. Choose the closest match and include accurate shipment details.
Track an LR
Enter the receipt number to view the route, booking date, ERP status update and estimated delivery returned by the tracking service.
Track shipment 14 listed locationsFind a branch
View direct branch contacts, exact addresses, capabilities and nearby industrial service areas across Gujarat and Maharashtra.
Open branch locator Dispatch requestRequest pickup
Prepare origin, destination, cargo, packaging, weight, date and handling details for an operations review.
Prepare pickup Business supportSend an inquiry
Use our inquiry form for a freight question, lane request, commercial query or general service support.
Open inquiry Issue resolutionRegister a complaint
Report damage, non-delivery, document, POD, charge, delivery-mode or other consignment issues with the LR reference.
Open complaint form Reference guidanceGST & E-way Bill
Review a practical pre-dispatch documentation checklist and continue to official government resources for current requirements.
View guidanceStart with what you already have.
- You have an LR numberUse live tracking first, then contact customer care if the result needs clarification.
- You have a new shipmentUse pickup or inquiry and provide the precise route, cargo, packages, weight and date.
- You have a service issueUse the complaint form so the LR, issue type and response contact stay together.
Help Desk questions
How can I check the status of a Vidhi Transport consignment?
Open Track LR and enter the numeric LR number from the transport receipt. If the live ERP service is unavailable, keep the LR number ready and contact customer care.
Where can I find a direct branch phone number?
The branch locator lists addresses, direct phone numbers, capabilities and nearby service areas for 14 locations across Gujarat and Maharashtra.
How do I register a service complaint?
Use the service complaint form and provide the LR number, issue type, description, route and an authorised contact. Complete information helps the team identify and investigate the consignment.
Can the Help Desk confirm a freight rate or vehicle?
No. Use the freight inquiry or quotation form to submit the actual cargo and route. Price, vehicle placement, schedule and cargo acceptance require separate operating confirmation.
