Consignment issue support

Register the issue with the shipment reference.

Use this form to report a service issue. Accurate LR, route, contact and incident details give the team a clearer starting point for investigation.

Go to complaint form Track LR first

Service complaint

Provide the investigation details

Fields marked with * are required. Your submission will be sent to the Vidhi complaint team for review.

Customer details

Use contact information that the service team can verify and reach.

Customer / company * Contact person * Address City State PIN code * Telephone * Mobile number * Email * Fax number

Complaint details

Describe the event factually and connect it to the consignment.

Complaint type * Describe the complaint * LR number / details * Date issue was noticed Origin Destination

Submitting registers the information for review; it does not confirm liability, claim acceptance, compensation or a resolution date.

Helpful answers

Service complaint questions

Which reference should I include in a transport complaint?

Include the LR number exactly as printed on the transport receipt. Also provide the origin, destination, issue type and an authorised contact who can answer follow-up questions.

What information helps investigate damage or shortage?

Describe what was received, when it was noticed, the package condition and the expected resolution. Keep the LR, invoice, delivery records and relevant photographs available if the team requests them through an authorised channel.

Does submitting the form guarantee a claim or resolution?

No. Submission registers the information for review. Liability, claim eligibility, required documents, timelines and resolution depend on the shipment records, applicable terms and investigation.

What should I do for an urgent delivery issue?

Submit complete details, then call customer care with the LR number. Do not submit passwords, banking credentials or sensitive originals through the public form.